Designed to make world-class care accessible to all
Phoenix AI is an advanced assistant that optimizes and automates key aspects of our mental health support.
1
Clinicians are always in the driver’s seat, ensuring that human expertise remains at the center of care
2
Phoenix generates daily interactions with the member to ensure consistent support and engagement
3
The joint care team of a clinician with Phoenix leads to a significantly better patient experience
Gathering patient data from the Observation Module
Considering the patient's full medical history
Incorporating patient feedback and expert knowledge
Using specialized AI models (LLMs) to analyze the data
Increase patient engagement
Manage tasks beyond care delivery (e.g., scheduling, reminders)
Ensure safe and controlled interactions through review agents and algorithms
Mind Specialists always provide the support, not Phoenix.
Phoenix doesn’t diagnose mental health conditions or make independent clinical decisions.
It doesn’t establish new treatment plans—only supports and executes those predefined by the therapist.
Phoenix only acts with consent of our Specialists
Phoenix follows predefined protocols and guidelines set by the therapist.
It doesn’t take action beyond its programmed responses without therapist approval.
It escalates emergencies but doesn’t intervene independently in critical situations.
Humans are always in the loop to ensure
equity, responsibility, and safety.
Developed for equity
Human input is integral to both the training and testing of our human-in-the-loop AI. We use large, inclusive datasets to minimize algorithmic bias and train all clinicians to avoid unconscious bias.
Deployed responsibly
We use AI for biofeedback collection and accessibility—never to make clinical decisions. All AI-suggested program adjustments, which are routinely judged against human decisions, must be reviewed and approved by a clinician.
Designed for Safety
We enforce strict measures to ensure our AI systems perform reliably—while protecting private health information in compliance with HIPAA and other data privacy regulations, so members always have peace of mind.
